Terms of Service

Last Updated: June 19, 2025

1. Acceptance of Terms

By accessing and using the services provided by Canada Pet Supplies Store ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Canada Pet Supplies Store provides:

• Pet supplies and products sales
• Veterinary services and consultations
• Pet grooming services
• Pet training programs
• Pet boarding and care services
• Online ordering and delivery services
• Pet nutrition consulting

3. Account Registration

To access certain services, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. Orders and Payments

4.1 Order Acceptance

All orders are subject to acceptance by Canada Pet Supplies Store. We reserve the right to refuse or cancel any order at our discretion.

4.2 Pricing and Payment

• All prices are in Canadian dollars (CAD) and include applicable taxes
• Prices are subject to change without notice
• Payment is due at the time of purchase
• We accept major credit cards and other approved payment methods

4.3 Shipping and Delivery

• Shipping costs and delivery times vary by location and method
• Risk of loss transfers to you upon delivery
• We are not responsible for delays caused by shipping carriers

5. Returns and Refunds

5.1 Return Policy

We accept returns within 30 days of purchase for:

• Unopened pet food and supplies in original packaging
• Defective or damaged products
• Products that do not match the description

5.2 Non-Returnable Items

• Perishable items (opened pet food, treats)
• Personalized or custom items
• Live animals or plants
• Services already rendered

6. Veterinary Services

6.1 Professional Relationship

Our veterinary services establish a veterinarian-client-patient relationship. By using these services, you agree that:

• You will provide accurate information about your pet's health
• You will follow prescribed treatment plans
• Emergency situations may require immediate referral to emergency clinics

6.2 Limitations

Our veterinary services do not replace regular veterinary care. We recommend establishing a relationship with a primary veterinarian for comprehensive care.

7. Boarding and Care Services

For boarding services, you agree that:

• Your pet must be current on vaccinations
• You will disclose any behavioral or health issues
• We may refuse service for aggressive or unsuitable pets
• Emergency veterinary care may be sought at your expense

8. Prohibited Uses

You may not use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Interfere with our systems or services
• Engage in fraudulent activities

9. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by Canada Pet Supplies Store and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Canada Pet Supplies Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services
• Issues arising from third-party services or products

11. Indemnification

You agree to indemnify and hold harmless Canada Pet Supplies Store from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Toronto, Ontario.

14. Termination

We may terminate or suspend your access to our services at any time, with or without notice, for violation of these terms or other reasonable cause.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us: